Software Support
Technical Support is available for all our Business System Solutions and IT services. We use an extensive support management system to ensure all calls are logged and handled in a timely manner.
Support for Business Systems - PH 1300 720 767 or email support@pbt.net.au
Helpdesk Support Via Phone and Email
The process for the resolution of helpdesk support issues is streamlined to provide
an efficient overall service to accommodate the priorities and complexities
that such
situations involve. You can log a support issue via our 1300 number or email support@pbt.net.au.
To understand what is covered by helpdesk support, please download the Helpdesk Support Definition document.
Remote Access Support
Progressive provides a secure remote access support application that is available for download from our website. With your permission we can have controlled access into your computer or network from our office, allowing us to service your request quickly and on a more cost efficient basis. While travel time is saved, remote access also allows our staff to retain full access to all facilities at our offices.
 | CLICK HERE TO DOWNLOAD THE REMOTE SUPPORT APPLICATION |
Onsite Support
We pride ourselves on a fast efficient site visit service for all customers. You can book business systems consultants for systems maintenance and upgrades, issue resolution and training.
Response times are in line with the criticality of the issue; urgent calls are responded to with priority.
IT Services Support - PH 1300 720 767
IT Services support such as Server, PC or Peripheral issues are provided on an 'As Required' basis via Remote Access or Onsite.
A monthly Schedule Maintenance Support option is available for Backup Verification and Server System Health Check. Complete our online form and select 'Support Contract Optons' if you would like to know more.
Definition of
Helpdesk Support
Helpdesk support provided by Progressive Business Technologies is a telephone or email based service to assist current Helpdesk members of our supported Business Systems with user related queries and information on how to perform tasks.
We strive to provide the best possible service and to achieve this must have boundaries to ensure these services are available expediently to all our members.
To understand what is covered by helpdesk Support, please download the Helpdesk Support Definition document.
If you would like to discuss your business system or IT services support requirements with Progressive you can phone 1300 720 767. Alternatively you can email us at sales@pbt.net.au. One of our team will be in contact with you within 24 hours.