Sybiz Vision Upgrade Request

Sybiz Vision Classic 12.90 General Release Upgrade!

Please read the following information before completing the Vision Upgrade Form:

Customers have a choice when upgrading; performing a trial upgrade first, then upgrading their live system or just upgrading their live system.

We recommend that companies invest in a trial upgrade to minimise any risk of down time to the organisation during the upgrade process. Especially sites with software customisations and custom reports, these customisations should be tested first on a trial of the new release if they are critical to a company’s operation.

A trial upgrade also allows you to test new software features and train staff or have staff review changes in the software while not in a live environment.

However we understand not all companies require a trial and we can upgrade your live system without a trial if you so desire.

A trial upgrade takes place on a spare PC, we will install the updated version of the Sybiz product on this PC and copy your databases to it and perform the trial upgrade. You can then test the new version and key business functions / customisations in your own time. An upgrade to your live database can then be scheduled to suit at a convenient time.

The trial does not provide conclusive testing in the exact conditions that your current database exists in, to do this is simply not feasible, but it can provide a reasonable degree of testing and allow users to become familiar with new enhancements.

While we provide best endeavours in all cases, we cannot provide any guarantees in relation to the upgrade process even with the above testing in place, as all customers use different areas of the software in different ways and it is impossible for us to test every scenario.

We charge upgrade services on a time and materials basis at normal rates. Because each client’s environment is different, charges will vary from client to client, but we can provide an estimate before beginning the process should you request one.

For the current Visipay Upgrade please follow this link to the upgrade form.

If you could please fill in the form below as soon as possible, this will be greatly appreciated. We will then contact you to discuss the timing of the upgrade process with you.

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