Managed IT support is genuinely emotional for us. We care about your business, we want to help it win, we want to monitor it, optimise it, and we feel it when something goes wrong as if it was our fault.
Our Managed IT Services agreements provide our customers with a personal, proactive service that provides fixed cost support that covers all areas of your IT requirements. With flexibility in our agreements we are able to tailor them to suit individual customer needs.
Included in our managed services agreements you will receive:
- Support for your Microsoft Azure Servers & Infrastructure, On Premise Servers, Desktop, Laptops, Network Peripherals & Mobile devices
- Support for Microsoft Applications, Hyper V & VMware Services, and where possible software from Third Party Vendors
- A managed Anti-virus, Anti-Spam and Website Protection solution
- Manage Online & On Premise Backup solution that is checked 3 times a week
- Monthly test restore processes of backups
- Resolution of support issues for all staff
- Administration of Users Accounts as new people join and leave your organisation
- A Real Time reporting system that provides us with up to date information about your IT environment measuring critical information about servers and desktops so that we can be proactive in supporting your environment.
- And we constantly monitor and record your happiness with our service via the opportunity to rate us on every request that we solve with the click of a button.
Please contact us by giving us a call on 1300 720 767 or by completing the online form below. You can view our Managed Services Agreement online under our Documents section.